Refunds are available in a 30 days period (excluding processing fees) after a purchase in cases listed below:
The app is purchased by a user who can't use it due to platform incompatibility (e.g. Windows or unsupported MacOS versions), in cases when the app under a purchased license wasn't installed on a supported machine.
The app is purchased by a user who can't use it due their camera currently unsupported.
Reproducible technical issues on a specific machine unresolved in 14 days after a technical report was filed to the development team.